Indrell Services has supported many wonderful organisations over the years. Here's some of case study examples of how we have satisfied our customers.
A goods out supervisor in a distribution company in Hampshire, agreed targets with the team. necessary for loading and customer deliveries. In the first three months of using the new measures, they saved around £75,000.00 in efficiency and delivery costs.
They were convinced that the savings could be made every three months on an annual basis.
This company was extraordinarily successful but had troubles keeping the manufacturing cost down. As a result of getting the team together and brainstorming the situation, they arranged to have most of their products produced in Taiwan and imported them for sale into the UK. The delivery times were faster than anything could be found in the UK. The quality was better and the sales margins were around 26% as opposed to 7% if they were made in the UK. As a result the company achieved year on growth of around 25%.
The organisation was managed by an American MD who did not understand English Industrial Relations and gave the union representatives to much authority in the workplace, which undermined the manufacturing floor supervision. This led to stoppages and strife. An English MD was appointed and multidisciplinary teams were formed to find the solution which they did. The disputes stopped and the company went into a 5.6% profit within nine months.
The area boss wanted to know why the area had the most efficient and effective service record in the company. They spent a day looking at the systems and procedures used by the leader. The boss could not see anything being done differently and left at the end of the day without an answer. What the leader did not tell the boss was that the workload problems were shared in team meetings before making decisions. Through lack of maturity, the leader thought that if the boss knew that asking the team for help, would be seen as a sign of weakness, the truth was withheld. Although without realising, the team involvement was in fact a strength.
The new owners were inexperienced and had too much product with one customer which was leaving them vulnerable to collapse. A new experienced MD was appointed and set teams in place to analyse and find solutions. Within three years the management team stopped the potential losses and turned the company into profit. They also won a National Award for the progress they made.